Data Protection Complaints Procedure

If you have any concerns or questions about how your personal data or clinical notes are handled, logged, or stored, you have the right to raise this directly with me. I am committed to addressing your concerns openly and transparently.

How to Lodge a Complaint:

To make a formal data complaint, please contact me directly using one of the following methods:

• Email: Jgwellbeinguk@hotmail.com

• Contact Form: You can submit a message securely via the contact form on this website.

Please include your full name, preferred contact details, and a brief description of your data concern.

What Happens Next:

• Acknowledgement & Response Time: In accordance with the UK Data (Use and Access) Act, I will formally acknowledge your complaint and provide a full, detailed response within 30 days of receiving your request.

• Further Escalation: I will make every effort to resolve the matter with you directly. However, if you remain unsatisfied with my response, you retain the statutory right to escalate your complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.